Below are some frequently asked questions about our services. If you do not find the answer to your question here, please contact us or call us directly at 503-585-2300. We are happy to answer any questions you may have.
How long will grooming take?
We typically ask 2-3 hours for appointments.
What if my dog has fleas?
For any dog that has fleas, we require the use of a shop-provided, natural flea shampoo. It will kill live fleas, but we still recommend use of a monthly flea treatment for preventative care.
What about anal gland expression?
We express anal glands externally unlike veterinarians who do an internal expression.
How often should I get my dog groomed?
We recommend a regular grooming/bathing schedule of every 4-6 weeks.
How can I get my dog's nails shorter?
If your dog’s nails are extremely long, you may need to have them clipped every 2-3 weeks until you reach the desired length. To help the quicks inside the nails recede, we also offer dremeling at no additional cost.
My dog has sensitive skin?
All of our shampoos are natural and hypoallergenic. For extremely sensitive skin we have alternative options available at no additional cost.
My dog’s hair is very matted?
With proper at-home care and a regular grooming schedule, matting should be very limited. However, if matting is present, our professionally-trained groomers will assess the coat and recommend the best option for you and your pet.
Do all the dogs mingle together at your shop?
All dogs are kept separate unless requested by the owner.
Do I need to bring my dog’s vaccination record?
When you come in we will get some general information from you including if your dog has been vaccinated and the vet’s name. We don’t need to see the records or have a physical copy.
When can I get my puppy groomed for the first time?
We recommend waiting until your puppy is fully vaccinated before scheduling an appointment. In the meantime, be sure to brush your puppy and play with its feet and face. Turning on a hair dryer around your puppy will also help getting him or her used to the feel and noises at the shop.
Do you sedate the dogs?
We do not medicate or sedate dogs at the shop. However, we do accept dogs that the owner has medicated prior to the appointment.
What if my dog is aggressive?
We will always do our best to complete every groom/bath. However, if the pet becomes aggressive and it is a safety concern, we will contact the owner to pick up their pet.
Tuesday - Friday: 9 am to 5 pm
Saturday: 9 am to 6 pm
(Self-service bathing closes 30mins prior to close)
CLOSED Sunday and Monday